Support
What we can help with
PCA is a compiler front end. We can help when PCA misbehaves: it does not find your Creation Kit, it will not start a compilation, a button does nothing, it crashes.
We do not provide support for papyrus scripting problems. Ask on the NexusMods forum instead.
unable to locate script x and is not a known user-defined type are scripting problems — they come from the compiler, about your code or your missing sources, not from PCA.
Try this first
Most reports turn out to be one of these. Each takes a minute.
- Read the Creation Kit report in the settings. It names the problem and usually carries the button that fixes it.
- Check Common errors for the message you are seeing.
- Open the compilation logs and read the compiler output. The real reason a script failed is in there, not in the Failure badge.
Getting a debug log
If you still need us, come with a log.
- Open the settings.
- Under Preferences, set
log leveltodebug. - Reproduce the bug.
- Open the log: click the PCA logo at the top left, then File — Logs....
The log covers the whole app, the interface included, and lives in %APPDATA%\PCA\logs — though the menu is the sure way to it.
File — Previous Session... — Logs... opens the log of the run before this one, which is the one holding your crash. It is greyed out when there is no previous log.
The -debug.exe.cmd launchers are gone, and so is the --debug command line flag. The log level is a setting now.
Reporting a bug
Help — Report bug... opens a new issue on GitHub. You can also go to the issues page yourself.
Attach the log file, and tell us:
- your game, and the folder it is installed in;
- the PCA version, shown in the settings under About;
- what the Creation Kit report says, if anything;
- what you expected, and what happened instead.
For a script that will not compile, add the compiler output: the compilation logs have a copy button that puts the script, its path and the whole output on your clipboard in one click.